More than a resume
June 2, 2026
Goodwill’s mission is to help people with disabilities and other barriers to employment to find work.
When Randy Cleghorne, CIO of Goodwill Industries of Greater New York and Northern New Jersey (Goodwill NYNJ), tells people she works at Goodwill, they usually think of the retail stores, and they’re not wrong. But Randy uses that moment to share something more: Goodwill’s mission.
“Goodwill’s mission is to help people with disabilities and other barriers to employment to find work,” says Randy.
For nearly three decades, Goodwill NYNJ has helped people with disabilities and other barriers to employment find jobs through GoodTemps, their nonprofit staffing arm—part of the broader Goodwill mission to connect people to work. But when Derick Bowers, Executive VP of Business Service, Executive Director of GoodTemps, and his team saw firsthand how candidates were often being held back by the structure of their resumes, they knew they had to act.
People at the center
Resumes were arriving in many different formats, with key skills often buried or easy to miss. Derick’s team was spending hours manually reworking each resume, going back and forth with job seekers while opportunities slipped away.
In 2025, Randy Cleghorne worked with Microsoft and Redapt during Hack4Good to explore how Goodwill NYNJ could improve the resume process for job seekers. Together, they presented GoodStart, a solution that moved from design to production in just six weeks, and earned Goodwill a third-place finish. Resume Builder emerged as one component of that broader project, which Cleghorne identified as a quick win.
Resume Builder is an AI-powered tool designed to turn inconsistent resumes into clear, professional documents. GoodTemps was the logical business unit to bring it to life, giving Derick and his team a solution they could use in the real world. What once took hours now takes seconds, freeing the GoodTemps team to focus more on connecting people to real opportunities. So far, Resume Builder has helped process over 800 resumes, saving nearly 200 staff hours and helping candidates reach interviews 25% faster.
I come from a mom who has a disability. Thinking about her and others like her is what fuels me.
Unlimited opportunities
But beyond the numbers, the GoodTemps team is focused on purpose, community, and the sense of belonging employment can bring. With people at the center, Resume Builder is amplifying the human touch and helping more people unlock opportunities.
Empowering employees with AI
Microsoft partners with Goodwill organizations through its Tech for Social Impact efforts to apply AI in ways that expand opportunities—not replace jobs. This helps nonprofits scale their impact and create more inclusive employment pathways, while supporting people with disabilities as they enter the workforce.
